Nicosia: GetTransfer, an online marketplace for pre-booked ground transport, announced the delivery of rides to 1 million passengers in 2025, marking a significant achievement for the platform. The Cyprus-headquartered company, known as the world's largest mobility marketplace for travel transfers, attributed this success to a post-pandemic resurgence in demand for pre-arranged rides.
According to Cyprus News Agency, GetTransfer currently operates in over 180 countries, offering services ranging from airport pickups to longer intercity journeys. In 2025, the company expanded its supply side significantly by adding 70,000 new carriers, which include independent drivers and transport firms, to its platform. This expansion enhances the company's ability to offer rides in various destinations, from small island hubs to major international airports. GetTransfer reported strong usage for early-morning departures, late-night arrivals, and trips involving heavy luggage or family travel, where reliable, pre-booked pickups are highly valued by customers.
The company's year-end report highlighted several service metrics that demonstrate its efficiency and customer satisfaction. The average response time from drivers to new booking requests was about 5 minutes, indicating a quick turnaround on ride offers. Notably, half of all passengers in 2025 were repeat users, showcasing a high retention rate. Riders also gave an average post-trip rating of 4.67 out of 5, reflecting solid satisfaction levels among users.
GetTransfer's growth is attributed to its unique marketplace model. Travelers submit ride requests and receive multiple offers from independent transport providers who compete on price, vehicle type, and other terms. This approach brings transparency to customers, as key trip details and costs are presented upfront. The model also tends to drive prices down through competition. An independent analysis in early 2025 found that GetTransfer's fares were significantly lower on many popular routes compared to other providers, making it an attractive option for travelers seeking cost-effective transfers.
The surge in GetTransfer's usage aligns with broader travel trends, with industry analysts noting a growing preference for advance planning and cost certainty in trips. GetTransfer's 2025 figures reflect this trend, with a spike in bookings during autumn and a year-end surge in December as holiday travelers secured their rides in advance. The company's successful year was further recognized when GetTransfer was named 'Leading Travel App of the Year' for 2025 at the Uzakrota Travel Awards.
Overall, reaching the one-million passenger mark concludes what GetTransfer describes as a banner year. By combining global reach with fast service and budget-friendly pricing, the platform has positioned itself as a go-to solution for secure and affordable transfers worldwide.