Brussels:The European Parliament has approved updated regulations to improve passenger rights across the European Union, ensuring better protection and information for travelers in cases of travel disruption. The legislation, passed with 652 votes in favor, two against, and eight abstentions, will cover all modes of transport.

According to Cyprus News Agency, the new rules include clearer guidelines for reimbursement of plane tickets bought through intermediaries, such as travel agents or online platforms. Passengers must receive full reimbursement, including any intermediary fees, within 14 days of a cancellation. Intermediaries are required to inform passengers about these reimbursement arrangements at the time of booking.

The regulation also introduces a standardized EU form for claiming reimbursement and compensation, accessible in all languages through the Commission's website. This initiative aims to streamline the process for passengers seeking compensation for disrupted travel.

Vulnerable travelers, including those with disabilities or reduced mobility, will benefit from enhanced rights under the new rules. An accompanying person can travel with them free of charge if necessary, aligning air travel with existing provisions for bus, train, and ferry travel.

National authorities will be empowered with greater enforcement capabilities to ensure compliance with passenger rights. They can initiate audits, inspections, or interviews of carriers proactively, beyond merely responding to passenger complaints.

Rapporteur Matteo Ricci emphasized that the legislation prioritizes the rights of citizens over airline profits, ensuring that passengers maintain their rights when purchasing tickets through intermediaries and improving support for individuals with reduced mobility.

The updated rules are pending formal approval by the Council and are set to take effect on October 23, 2027. They are part of the EU's passenger mobility package, aiming to cover approximately 13 billion annual journeys, a number expected to rise significantly by 2050.